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Return Policy

Xubian Wellness & Acne Clinic, P.C. creates every product with care and passion. Please note that all sales are final. If you need help choosing the right skincare products for your unique skin type, book a consultation or email contact@xubianacneclinic.com and we’ll be happy to assist you.

Damaged Good

If your item is damaged, follow these easy steps:

  • Take a photo of the item(s).
  • Send the photo via email to: contact@xubianacneclinic.com along with proof of purchase
  • Our Customer Service department will contact you to arrange the return of the product.
  • Once the item(s) have been received and reviewed by our Quality Assurance department, you will receive your new item(s).
  • Email notification will be sent once the return has been processed.

Please contact customer service with any questions you may have by email contact@xubianacneclinic.com or call 910-429-ACNE (2263).

Cancellation Policy

Xubian Wellness & Acne Clinic, P.C. offer services by appointment only. That time is reserved especially for you.

In order to respect each other’s time and efforts the following policies are embraced and enforced:

We require a minimum of 48 hours notice for cancelling or rescheduling any new client appointments

You may cancel your appointment by calling the clinic at 910-429-2263 or cancelling directly through your portal on Vagaro.

No Show

If you fail to show for your appointment, you will be charged 100% of the service price.

We ask that you let us know as soon as possible if you need to cancel or reschedule so we may offer your appointment to our waitlist clients.

Failure to provide appropriate notice of cancellation will result in a 100% charge of the service price.

For existing clients, we allow 1 appointment to be canceled less than 48 hours at no charge for emergency purposes. After that, we appreciate you complying with our cancellation policy.

Appointments are always confirmed at least 2 days before your scheduled appointment time through email and SMS text. Make sure your contact information is correct and current as it is your responsibility to make sure that you are receiving our appointment confirmations.

Late Arrival

Arriving late can take valuable time away from your treatment.

We will make every effort to accommodate your full appointment, but this is not always possible.

As a courtesy, late arrivals will only receive the remaining available appointment time and will be charged in full.

Medical Disclaimer

All content and information on this website is for informational and educational purposes only and does not constitute medical advice.

While we are licensed estheticians, we are not nutritionists, registered dieticians, or physicians. This is not a substitute for any professional medical advice.

Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition.

Results shared in testimonials are from real customers who have used Xubian products, however similar results are not guaranteed.

Individual results may vary depending on skin type, sensitivity, age, and skincare history, as well as how the product is applied.

Xubian Wellness & Acne Clinic, P.C. is not held liable or accepts any responsibility for any adverse reactions resulting directly or indirectly from the use of our products.

Contact your medical professional immediately if you suspect you have a medical emergency.

Please review our practice policies fully and sign the necessary documents to confirm your understanding of it.

Xubian Wellness & Acne Clinic, P.C. does not accept any form of insurance.

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