We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
We are dedicated to helping clients achieve their skincare goals. Towards that end, all services with Your Skin Nurse begin with a consultation to better understand each individual’s skincare needs. Based on private skin analysis and conversation, both client and Your Skin Nurse will design a treatment plan that will best meet the expectations of the client.
A credit card number or gift certificate number is required to secure all appointments. A FULLY REFUNDABLE 50% deposit will be charged to book and hold all scheduled appointments. The cancellation policy applies to deposit refunds.
Appointments are preferred, but not always necessary. If we have availability, we will be happy to provide your desired treatment. However, most procedures are booked several weeks in advance.
Check in with the front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical skin center, we require that all new clients fill out skin care history information and treatment consent forms. Out of respect and consideration to your provider and other clients, please plan accordingly and be on time.
With any of our medically based treatments, a topical numbing cream is available and can be applied 20 minutes BEFORE your treatment. You may order your cream when you schedule your appointment.
Late Arrivals / No-Shows
Our scheduling is designed to permit the correct amount of time to complete your service. Late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other client’s sessions can begin on time. If you are not able to be on time, we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule you. If you are 20+ minutes late for your scheduled facial services, you will be considered a “no-show” and charged for 100% of your service fee. For all other scheduled treatments, if you are 5+ minutes late you will be considered a “no-show” and charged 100% of your service fee.
Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge of 50% of the treatment scheduled. For all services rescheduled or canceled on the same day of the appointment or missed without notice 100% of the treatment price will be charged.
Xubian Wellness & Acne Clinc, P.C. accepts cash, most Major Credit Cards, and CareCredit. Payment by check is not accepted. We also have custom financing packages available for several of our series of treatments.
Product Returns / Refund
All Sales Are FINAL!
Your satisfaction is our utmost concern. We strongly encourage the purchase of trial-size products, when available, to decide if you wish to commit to full-size products. If your item is damaged, faulty, or different from how it was described, follow these easy steps within 3 days of receiving your item/s:
- Take a photo of the item/s
- Send the photo via email to: firstname.lastname@example.org along with proof of purchase
- Our Customer Service department will contact you within 3 business days to arrange the return of the product.
- Once the items have been received and reviewed by our Quality Assurance department, you will either receive your new item/s or a refund for the cost of the purchase.
- Refunds will be issued directly to the credit card or Paypal account used for the purchase. An email notification will be sent once the return has been processed.
- Please allow up to 14 days for the refund to process.
We are not responsible for lost or stolen items and encourage you to leave valuables at home.
All prices are subject to change without notice. All times stated are approximate.
Xubian Wellness & Acne Clinic, P.C. reserves the right to refuse services at our discretion.